Building Confidence and Assertiveness at Work: Level 1

Course summary
1 day
450 - 495 GBP excl. VAT
Open / Scheduled
Next available date: 05/05/2020 09:30 - London
Course Dates
05/05/2020 09:30  (English)
495 GBP
12/08/2020 09:30  (English)
450 GBP
25/09/2020 09:30  (English)
450 GBP
11/11/2020 09:30  (English)
450 GBP
23/12/2020 09:30  (English)
450 GBP
10/02/2021 09:30  (English)
450 GBP
STL courses

Building Confidence and Assertiveness at Work: Level 1

Courses never cancelled. Restaurant lunch. Last minute rescheduling. 24 month delegate support forum. And more... At the end of this practical course delegates will be equipped with relevant assertiveness communication skills to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.

Suitability - Who should attend?

This Level 1 course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.

You may also wish to consider attending our Building Confidence and Assertiveness at Work: Level 2 course.

Other relevant courses include:
problem solving training or emotional intelligence in the workplace training courses.

Training Course Content

Assertiveness in context

The Assertiveness Triangle
Passive / Aggressive characteristics
What is Assertive communication?
Triggers and responses
Cause and effect

Assertiveness and us

Our assertive rights
Standing up for your beliefs
How others see us
Body language, tone, words and appearance
What we say, how we say it

Assertiveness and Confidence

Confidence as a personal choice
Identifying when we lack confidence
Removing blockers to confidence
Knowing what to do when we lack confidence

Assertiveness Strategies/Tools

Assertive approaches
Levels of assertion
Delivering assertive messages
Creating a DESC assertive script


List price £700 per delegate. Promotional rates apply: see event listings for current prices. On-site training also available: Contact us.

Provider: STL

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Contact information for STL


Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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