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Building Rapport

STL
Course summary
1 day
English
Nationwide
Corporate Training for Teams
STL courses

Building Rapport

Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... Building Rapport will help the delegate understand :The techniques that can have the greatest impact on building ‘likeability’Empathy and how it worksWhat “Influencing” and “persuading” means How to recognise what is not being saidHow to interpret a person’s filters and their inner representational system to achieve comprehensionBody Language and how subtle expressions can build bonds How the words you use can embrace or confuse


STL virtual classroom training

We all have to accept our preferred face-to-face method just isn't an option right now. However, virtual classroom training that we have developed offers some benefits which can make it seem less of a compromise and more of a viable interim training solution. 

Our virtual classroom training is delivered by the same team responsible for achieving industry leading customer satisfaction ratings with face-to-face training, so rest assured you are in safe hands.

Suitability - Who should attend?

This course will benefit all those who move in circles where they can influence others and have an impact of productivity, morale, client investment, project management, contract management and customer support. Also for those who are shy, retiring or need to develop their people skills to encourage involvement and interaction.

Training Course Content

The Fundamentals of EngagementThe dynamics that people love.How do others impress us?The precepts of engaging conversationWhat’s in it for you?Setting the ToneUnderstanding what’s not said: levels of body language, what’s on the mindHeighten the connection: reflect and mirror/match energy level, posture, tone, speedCommon blocks and objections: solution giving, judging, denying – all about meThe ten easy ways to build rapportWorking with different cultural expectationsPractical Emphasis on ConversationExercise on exchange, empathy and understanding.Listening questionnairesWhat are the little thingsCarnegie’s six principles of RelationshipsWhat could you do better?

Expenses

Prices from £1800. Promotional rates often available the further ahead you book. Contact us for quote.

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Provider: STL

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Contact information for STL

STL

Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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www.stl-training.co.uk


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