Customer Care for the Receptionist

Course summary
1 day
Corporate Training for Teams
STL courses

Customer Care for the Receptionist

Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... The role of the ReceptionistTo define great service with impeccable style The dynamics of personal influenceSuccessful Principles of Communication

Suitability - Who should attend?

Receptionist staff have a lot of work they have to do; collect post, take messages, organise meeting rooms, welcome callers, answer telephones, supply copying paper, accept deliveries, and much, much more – and all in good spirits. This course is for managers and their Receptionist Staff whose duties are required to flow discreetly and efficiently in public view and to promote a calm, friendly and welcoming environment to the visitor.

Training Course Content

The Impact ProtocolsOf warm Intentions: become an AmbassadorAnticipate the Presentation: self-regulation techniques and deportmentThe Power of SuggestionAttitude and Atmosphere: creating the environmentWhat makes Service exceptional?The Command CentreEveryone CountsRecording the Detail: keeping track (messages, appointments, deliveries, meeting rooms, etc)Assertively MeasuredThe Centre of AttentionThe ConversationalistThe intuitive questions to askWhy it sometimes goes wrong?Communication Styles: how to use them for understandingInternal Technology; dealing with interruptions, computer fails, etcWhat do you represent?Keeping your cool with the Salesmen – and with angry clients.


Prices from £1800. Promotional rates often available the further ahead you book. Contact us for quote.

Provider: STL

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Contact information for STL


Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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