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Effective Communication Skills

STL
Course summary
1 day
359 - 449 GBP excl. VAT
English
Open / Scheduled
Next available date: 01/04/2019 09:30 - London
Rating: 4.7 (37 Reviews)
Course Dates
London
01/04/2019 09:30  (English)
449 GBP
17/05/2019 09:30  (English)
411 GBP
16/08/2019 09:30  (English)
359 GBP
30/09/2019 09:30  (English)
359 GBP
15/11/2019 09:30  (English)
359 GBP
07/01/2020 09:30  (English)
359 GBP

Effective Communication Skills



Courses never cancelled. Restaurant lunch. Last minute rescheduling. 24 month delegate support forum. And more... At the end of this 1 day workshop, delegates will have gained the skills necessary to communicate clearly and confidently, achieve objectives through effective communication, persuade and influence, and improve workplace relationships.

Suitability - Who should attend?



This course is suitable for anyone who needs to enhance their relationship with others, and present clear, positive messages in the workplace. Both appropriate for corporate communication training as well for use in personal situations.

You may also wish to consider a Microsoft Word course.

Training Course Content



Communication Styles

Communication styles model
Identifying preferred styles
Adapting a style as required

Successful Communication Essentials

3 P's: Professional, Polite, Positive
Identifying and overcoming barriers to communication
Characteristics of an excellent communicator

Unspoken Communication

Active listening
Body language, tone
Building rapport

Positive Image

Meetings: making an impact
Dealing with challenging situations
Ensuring your message is perceived as intended
Phrasing your message appropriately

Personal Excellence

Neuro-Linquistic Programming (NLP)
Assertiveness
Persuasion skills

Expenses



List price £475 per delegate. Promotional rates apply: see event listings for current prices. On-site training also available: Contact us.

Provider: STL

STL - Microsoft Training

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Contact information for STL

STL

Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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www.microsofttraining.net


Reviews by course attendees

Steve Hawes; UK Marketing Manager
(5)
Most useful topic: Active Listening
Carol Gould; Trade Commissioner Assistant
(5)
I think the small group worked very well for this type of session. it is very helpful that i didnot know anyone on the course and so could speak freeley
Benjamin Holden; Director
(4)
Most useful topic: Psychology + Taking control
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