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Effective Communication Skills

STL
Course summary
Length: 1 day
Language: English
Location: Nationwide
Provider: STL plus
Course type: Company-Specific / In-House

Effective Communication Skills



Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... At the end of this 1 day workshop, delegates will have gained the skills necessary to communicate clearly and confidently, achieve objectives through effective communication, persuade and influence, and improve workplace relationships.

Suitability - Who should attend?



This course is suitable for anyone who needs to enhance their relationship with others, and present clear, positive messages in the workplace. Both appropriate for corporate communication training as well for use in personal situations.

Training Course Content



Communication Styles

Communication styles model
Identifying preferred styles
Adapting a style as required

Successful Communication Essentials

3 P's: Professional, Polite, Positive
Identifying and overcoming barriers to communication
Characteristics of an excellent communicator

Unspoken Communication

Active listening
Body language, tone
Building rapport

Positive Image

Meetings: making an impact
Dealing with challenging situations
Ensuring your message is perceived as intended
Phrasing your message appropriately

Personal Excellence

Neuro-Linquistic Programming (NLP)
Assertiveness
Persuasion skills

Expenses



Prices from £1800. Promotional rates often available the further ahead you book. Contact us for quote.

Provider: STL

STL - Microsoft Training

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Contact information for STL

STL

Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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www.microsofttraining.net

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