Emotional Intelligence at Work

Course summary
1 day
Corporate Training for Teams
STL courses

Emotional Intelligence at Work

Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... At the end of this course you will understand the role and impact of emotions in business interactions and relationships. You will have the opportunity to develop your self-awareness by understanding your own triggers and how to manage and direct your emotional responses so they better serve your needs. You will gain a toolkit to support how you structure your emotional responses for use in your professional environment. ; You will also learn how to improve the quality of your interactions with those around you through identifying and responding effectively to the emotions of others. You will learn techniques for building more effective relationships, ways to improve your communication skills and manage difficult interactions. ;

Suitability - Who should attend?

This course is for professionals who want to improve how they deal with colleagues, customers, and suppliers. It is especially helpful for those whose roles require them to handle tricky or emotionally charged situations.

Training Course Content

Introducing Emotional intelligence:

The background to 'Emotional Intelligence'
Multiple Intelligences
The science behind Emotional Intelligence and the brain

Self awareness: Understanding your Emotions

The source of emotions
Emotional cause and effect
The emotional challenge and opportunity
Identify your own emotional triggers, motivations and drives

Self regulation: Managing your emotions

Feelings, perceptions and beliefs
Understanding your reactions under stress and conflict
Choosing your emotions
Re-charge your emotional reserves

Empathy: Understanding the emotions of others

Different behavioural styles
Recognising others' motivations, triggers and reactions
Allowing for different perspectives and diversity
Effective conversation techniques: questioning and listening

Social Skills in the business context

Looking and listening for communication cues
Understanding non verbal communication - how to read and interpret
Building rapport
Managing emotional boundaries
Motivation, energy and drive
Emotionally Intelligent teams

Action planning


Prices from £1800. Promotional rates often available the further ahead you book. Contact us for quote.

Provider: STL

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Contact information for STL


Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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