Feedback - Giving and Receiving

Course summary
1 day
Corporate Training for Teams
STL courses

Feedback - Giving and Receiving

Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... By the end of the course you will be able to:; * Understand why feedback is so valuable; * Champion effective behaviour in the workplace; * Learn to manage expectations and challenging situations

Suitability - Who should attend?

Anyone involved within an organisation interested in improving working relationships through better communications.

This course is a part of a wider portfolio of our management courses London.

Training Course Content

Why have a performance management process?

Using feedback as a performance management tool
Feedback and it's value
Fostering a culture of learning

Creating performance measures

Performance standards
Personal objectives
SMART objectives


How to give feedback and avoid pitfalls
Different types of feedback
Receiving feedback
Developing ownership
Managing Self esteem


Make feedback motivational
Appropriate recognition and praise

Communication skills

Listening and asking questions
Reflecting back - clarification
A 3 step feedback model
Delivering feedback assertively

Coaching skills

Handling reactions
The role of feedback in supporting and coaching
Growing self awareness

Workshop sessions

Sample case studies
Assertive techniques and feedback
Establishing SMART objectives


Prices from £1800. Promotional rates often available the further ahead you book. Contact us for quote.

Provider: STL

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Contact information for STL


Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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