First-Line Management Development

Course summary
1 day
Corporate Training for Teams
STL courses

First-Line Management Development

Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... Define what leadership is using directive/supportive strategies as appropriate
Recognise the stages of development of one’s team
Adapt one’s style to suit the situation appropriately
Understand some of the disciplinary process
Give constructive feedback to encourage a happy and productive workforce
Enhance communications and influencing skills in role of intermediary between staff and director level
Feel comfortable in managing performance and giving appraisals.

Suitability - Who should attend?

The workshop is for all those who are interested in, or are already in, a first-line of management role, as well as for those leading hands without full authority. It aims to help establish a good grounding of management skills which will help the delegate move forward in his/her role.

Training Course Content

What do people look for in a manager?

Leadership as a learned behaviour
Types and styles of leadership

Forming and Developing Your Teams

Encouraging responsibility: Let them own and manage the work
Management does not mean managing everything
Strategy Outcome Board
Team Members, their behaviours and motivations
Team stages
Developing a High Performing Team

Looking at Situational Leadership

Situational Leadership Model
How do you communicate through the hierarchical layers?
Applying the Model in various situations

The Disciplinary Process

General Rules
Gross Misconduct
Investigating a Complaints
Disciplinary procedures

Appraisals and Giving Feedback

Scenarios to elicit ways of giving feedback
BOOST and EECC Models
Coping with Criticism
Influencing Relationships Positively
Setting up the Six Step process for Coaching


Prices from £1800. Promotional rates often available the further ahead you book. Contact us for quote.

Provider: STL

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Contact information for STL


Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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