Influence and Persuasion Skills

Course summary
1 day
Corporate Training for Teams
STL courses

Influence and Persuasion Skills

Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... By the end of the course you will be able to:
Understand the difference between influence, persuasion and manipulation
Understand the different behavioural styles of people and the importance of who you are dealing with when it comes to influencing them
Apply different influencing styles and tactics to your own personal influencing challenges
Recognise the influencing strengths and powers you have at your fingertips
Understand the interpersonal and communication skills needed to get other people to agree to give you their support, or comply with your way of working towards the end goal.

Suitability - Who should attend?

This course is designed for people who are involved in creating, managing and developing relationships with all stakeholders. Those looking to fully understand Customer’s requirements and wanting to build, manage and optimise Key Account relationships for commercial success.

You may also wish to consider our change management training course London.

Training Course Content

Understand the difference between Influence, Persuasion (and manipulation)

Benefits to you and/or the organisation
Activity to recognise the differentiators
Understand the Circle of Influence and to re-direct our energies
Looking at opportunities from a different perspective

Setting strategic business objectives

Prioritising Key Accounts and planning for future relationship growth
Understand customer's ROI (return on investment) expectations
Appreciate the importance of setting personal and business objectives

Behavioural Styles

Behavioural style analysis of self and others (questionnaire)
Understand who you are dealing with when it comes to influencing
Building relationships through effective (same style) communication techniques and building rapport with different people

Influencing Styles and Powers

Understanding the pros and cons of each style and when best to use them:
Emotional Appeal

Influencing Tactics

Robert Cialdini and the different types of tactics we can use in Influencing
Personal outlook, mindset and behaviour
Trust and Agreement with the Stakeholder

Personal Action Plans

What will you be taking away from today?


Prices from £1800. Promotional rates often available the further ahead you book. Contact us for quote.

Provider: STL

STL - Microsoft Training

STL - Helping businesses deliver productivity and efficiency gains

Learning solutions from leadership and management training programmes to business intelligence and applications training. London based with a global reach....

Read more and show all courses with this provider

Request information - obligation free

Fill out your details to find out more about Influence and Persuasion Skills.

  Contact the provider

  Get more information

  Register your interest

Customer Outreach Award


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

Contact information for STL


Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

 Show phone number

Similar Courses

Request information

Find out more about this Influence and Persuasion Skills course - simply fill out your details:

U.K. L&D Report: 2018 - Benchmark Your Workplace Learning Strategy

Are you curious about the L&D strategies of some of the U.K.'s top companies?

Find out what they're up to in findcourses.co.uk's second annual U.K. L&D Report!


Learn more

Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

Find more courses here