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Interpersonal Skills

STL
Course summary
1 day
English
Nationwide
Company-Specific / In-House

Interpersonal Skills



Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... By the end of one day workshop delegates will be able to:

· Describe the interpersonal life skills that are needed on a daily basis in order to communicate and interact with groups and individuals effectively

· Explain the importance of developing their IQ (Intelligence Quotient) and the ultimate benefit in terms of one to one interactions with others

· Use assertive behaviours and language in order to achieve win/win situations with others

Suitability - Who should attend?



This course is suitable for anyone who wants to improve their interactions with other people and those who want to develop strong interpersonal skills in order to be more successful in both a professional and personal context.

Training Course Content



The Fundamentals of Communication

Verbal and non-verbal signals
Listening Skills
Communication Skills
Choosing your words
Communication “Filters”
Using your “Senses”

Understanding and Developing Emotional Intelligence

The impact of your emotions on interpersonal interactions
Understanding how the emotions of others can impact on you
The effect of emotions on behaviours and attitudes
Developing empathy

Understanding and Managing Stress

The physical effects of stress and how it can impact on your interactions with others
Using coping strategies
Managing your stress levels and learning how to make the most of the effects of stressful situations

Being Assertive

The Assertiveness Triangle
Passive, Aggressive and Assertive Behaviour
Using assertive language
Your Personal Bill of Rights

Taking things forward

Action Planning

Expenses



Prices from £1800. Promotional rates often available the further ahead you book. Contact us for quote.

Provider: STL

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Contact information for STL

STL

Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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www.microsofttraining.net

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