Listening Skills

Course summary
1 day
Company-Specific / In-House
STL courses

Listening Skills

Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... This course will benefit both you and your organisation, as your ability to comprehend what is being communicated is enhanced. This is of enormous help to those in leadership or management positions where a clear understanding of the goal or direction can be more easily achieved. It examines the obstacles often experienced through our own filters or cultural upbringing so that we can be properly attentive to the message being conveyed. It will also help you listen more easily to the different types of personalities without frustration and ambiguity.

Suitability - Who should attend?

This course is designed for all business professionals at all levels.

Training Course Content

How do you listen?

Listening for key words and Salient Points
Identifying personal representational systems
What drives you? What gives you away?
Left and right brain preferences
Predicates of Speech
How do you know who you are talking to? Recognising styles of expression.

Questioning and Answering

Open, Closed and Exploratory Questioning
T.E.D. (How to ask questions for better descriptions)
Body language
Remembering what was said. Tools and techniques.
Managing what you hear to build rapport

The Voice and Emphasis

Painting a picture
Using tone
Seeking clarification

Business Applications

Use of language to motivate, to address situations, performance reviews.Clear
English usage
Reading what is not said.

Creating a personal plan

Revisiting your goals and objectives.
Creating a personal plan for goal achievement


Prices from £1800. Promotional rates often available the further ahead you book. Contact us for quote.

Provider: STL

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Contact information for STL


Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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