Managing and Maintaining Windows (M20688)

Course summary
5 days
Company-Specific / In-House

Managing and Maintaining Windows (M20688)

Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... By the end of this course, delegates will be able to:
Design and deliver a support strategy for Windows 8
Administer Users and relevant access
Connect users to an intranet
Set up cloud services and work with Windows Intune
Configure enryption options and endpoint security
Map out a Windows 8 recovery solution
Design a Windows 8 recovery solution

Suitability - Who should attend?

This course is suitable for IT professionals, network administrators, helpdesk staff and IT consultants looking to support a small to medium-sized organisation. This course is appropriate for remote managements and desk-side support staff.

Training Course Content

Module 1: Implementing a Troubleshooting Methodology

Introduction to Windows 8.1
The troubleshooting process

Module 2: Troubleshooting Startup Issues

Understanding the Windows 8.1 Startup Recovery Environment
How to diagnose Startup issues
Diagnosing issues with System Services
How to recover drives protected with BitLocker

Module 3: Troubleshooting Hardware and Device Drivers

Introduction to diagnosing hardware issues
Identifying physical failures
Diagnosing issues with device drivers
Configuring reliability monitoring
Working with the Registry Editor

Module 4: Troubleshooting Remote Computers

Overview of Remote Desktop
How to work with Remote Assistance
How to work with Windows PowerShell

Module 5: Resolving Network Connectivity Issues

Discovering network settings
How to troubleshoot network connectivity issues

Module 6: Troubleshooting Group Policy

Understanding Group Policy application
Resolving client configuration failures
Resolving GPO application issues

Module 7: Troubleshooting User Settings

Diagnosing sign-in issues
Issues from user settings

Module 8: Configuring and Troubleshooting Remote Connectivity

Diagnosing issues with VPN connectivity
Diagnosing issues with Network Address Protocol
Diagnosing issues with DirectAccess

Module 9: Troubleshooting Resource Access within a Domain

Understanding file access issues
Understanding file permissions issues
Understanding printer access issues

Module 10: Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members

Configuring Workplace Join
Setting up and diagnosing issues with work folders
Setting up and diagnosing issues with OneDrive Access

Module 11: Troubleshooting Applications

Understanding potential desktop app installation issues
Diagnosing issues with desktop apps
Supervising apps from the Windows Store
Diagnosing issues with Internet Explorer
Working with Client Hyper-V

Module 12: Maintaining Windows 8.1

How to manage Windows Activation
Optimizing performance in Windows 8.1
Security settings
Planning updates for Windows and applications

Module 13: Recovering Windows 8.1

How to recover files
Recovery options


Prices from £3000 (Guideline pricing). Promotional rates often available the further ahead you book. Contact us for quote.

Provider: STL

STL - Microsoft Training

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Contact information for STL


Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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