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Performance Management

STL
Course summary
Length: 1 day
Language: English
Location: Nationwide
Provider: STL plus
Course type: Company-Specific / In-House

Performance Management



Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... At the end of this 1 day workshop, delegates will have gained the skills necessary to positively resolve performance issues and to use those skills to build further managerial credibility.

Suitability - Who should attend?



This course is suitable for a broad spectrum of stakeholders who can experience performance issues with others or who want to learn more about the techniques for successfully resolving such issues when they arise.

Training Course Content



Role of performance management

How performance can be managed
Roles and responsibilities
Performance Improvement
Discovering what motivates performance

The Performance Review

The Appraisal vs the Performance Review
Agreeing practical and meaningful objectives
Monitoring performance
Creating development opportunities
Giving and receiving clear and confident feedback
Determining further action

Tackling challenges

Determine the causes of under-performance.
Dealing with bias
Constructive and assertive resolution of disagreements

Essential skills

Active listening
Assertive communication
Objective setting
Negotiation

Taking things forward

Action planning

Expenses



Prices from £1800. Promotional rates often available the further ahead you book. Contact us for quote.

Provider: STL

STL - Microsoft Training

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Contact information for STL

STL

Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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www.microsofttraining.net

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