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The Business of Hospitality

STL
Course summary
1 day
English
Nationwide
Corporate Training for Teams
STL courses

The Business of Hospitality



Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... Explore the principles of: ; What it takes to build and manage a Hospitality operation ; Understanding the demands of the Hospitality Lifestyle ; The fundamentals of building a Customer Base ; Management, Customer Service, Bar Operation ; Best practices and systems that can help ground you as a professional ; Understand your business

Suitability - Who should attend?



This is a specialist course for those who work within a corporate restaurant group, or Branded Hotel Operation, or Licensed Pub Organisation, or simply those who seek the exciting adventure into their own small bar, pub or uniquely themed restaurant. This course is for those who want to look before they leap, as much as for those who wish to excel in profitability, customer service, and business management on the corporate stage.

You may also wish to consider our creative problem solving training London courses.

Training Course Content



The Basics of Business

Capturing the Customer Loyalty
Building your Business Identity
Working with your Suppliers
The best kept secrets of Promotions
Understanding your operational costs

The Process and Systems

How to work the numbers
Practical methods of profitability
Understanding plate Costing and Product Mix
Building your operational Team

The Practical Methods

What you can expect every day
How to handle a customer complaint
Creating the Unique Customer experience
Designing a Bar that works for profit
Stock takes; before the computer there was a pencil…
Understanding the dynamics of the Rota (Roster)

Expenses



Prices from £1800. Promotional rates often available the further ahead you book. Contact us for quote.

Provider: STL

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Contact information for STL

STL

Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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www.stl-training.co.uk

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