The Business of Hospitality

Course summary
1 day
Corporate Training for Teams
STL courses

The Business of Hospitality

Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... Explore the principles of: ; What it takes to build and manage a Hospitality operation ; Understanding the demands of the Hospitality Lifestyle ; The fundamentals of building a Customer Base ; Management, Customer Service, Bar Operation ; Best practices and systems that can help ground you as a professional ; Understand your business

STL virtual classroom training

We all have to accept our preferred face-to-face method just isn't an option right now. However, virtual classroom training that we have developed offers some benefits which can make it seem less of a compromise and more of a viable interim training solution. 

Our virtual classroom training is delivered by the same team responsible for achieving industry leading customer satisfaction ratings with face-to-face training, so rest assured you are in safe hands.

Suitability - Who should attend?

This is a specialist course for those who work within a corporate restaurant group, or Branded Hotel Operation, or Licensed Pub Organisation, or simply those who seek the exciting adventure into their own small bar, pub or uniquely themed restaurant. This course is for those who want to look before they leap, as much as for those who wish to excel in profitability, customer service, and business management on the corporate stage. You may also wish to consider our creative problem solving training London courses.

Training Course Content

The Basics of BusinessCapturing the Customer LoyaltyBuilding your Business IdentityWorking with your SuppliersThe best kept secrets of PromotionsUnderstanding your operational costsThe Process and SystemsHow to work the numbersPractical methods of profitabilityUnderstanding plate Costing and Product MixBuilding your operational TeamThe Practical MethodsWhat you can expect every dayHow to handle a customer complaintCreating the Unique Customer experienceDesigning a Bar that works for profitStock takes; before the computer there was a pencil…Understanding the dynamics of the Rota (Roster)


Prices from £1800. Promotional rates often available the further ahead you book. Contact us for quote.

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Provider: STL

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Contact information for STL


Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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