Level 2 Certificate in Retail Operations Free Course

Strive Training
Course summary
Professional Training
5-10 weeks
Funding available
Online courses
Course Dates
Online courses
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Course description

TQUK Level 2 Certificate in Retail Operations - Funded Online Course

This qualification is for anyone with an interest in the world of retail! You’ll gain a clear understanding of effective customer service, teamwork and what to expect when working in the retail sector.

Outcome / Qualification etc.

Level 2 Certificate in Understanding Retail Operations (RQF)

Certified Awarding Body: TQUK

Training Course Content

Understanding customer service in the retail sector

In this unit your learners will learn how important effective customer service is to a retail business, particularly in relation to customer needs, customer service procedures and dealing with customer complaints.

Understanding the retail selling process

This unit explores the benefits of product knowledge and using questions to identify customer needs. It also helps learners understand selling models and how sales are closed.

Understanding how individuals and teams contribute to the effectiveness of a retail business

In this unit your learners will cover various aspects involved in the effectiveness of a retail business. This includes understanding employment rights and responsibilities, the importance of effective team work and communications skills.

Understanding how a retail business maintains health and safety on its premises

In this unit your learners will look at health and safety in a retail environment, including what actions to take in an emergency and what is considered general safe working practice.

Understanding retail consumer law

In this unit your learners will examine consumer legislation, including protection against unfair trading practices and consequences for business and employees of contravening retail law.

Understand how to deal with customer queries and complaints in a retail environment

This unit will give your learners an understanding of how to resolve queries and complaints in a retail environment and how this could contribute to customer confidence.

Understanding the handling of customer payments in a retail business

This unit will provide your learners with an understanding of the different payment methods accepted from retail customers and the risks involved in handling payments. This will cover the key responsibilities of a retail cashier.

Understanding the control, receipt and storage of stock in a retail business

In this unit your learners will gain an understanding of the importance of having the right stock levels, and will cover how goods are received and how stock should be stored to prevent damage or loss.

Course delivery details

Course Length: On average, this course is completed within 5 – 10 weeks. But the more time you dedicate, the sooner you can complete it. The pace of the learning is up to you.

Why choose Strive Training

40,000 learners since 2010

Loved by Ofsted

Recipient of the Matrix Quality Award - 6 times!


This qualification is 100% government funded if:

  • You were born before the 31st August 2001
  • You must currently live in Greater London
  • You have lived in the European Union for the last 3 years (unless you have have been given a special Visa/Residence permits that gives you the permanent right to remain)
  • Are Unemployed and can provide evidence (Subject to eligibility)
  • Can provide Identifications and relevant documentation as required
  • If on the 31st of August 2019, you were aged between 19-23, you need to have gained a full level 2 qualification (e.g. five or more GCSE/O-Levels at grades A* – C / 4 – 9, one A-Level, two/three AS-Levels, five or more CSE grade 1’s, GNVQ Intermediate, QCF Diploma Level 2)

Continuing Studies

Jobs that this qualification can lead to:

  • Specialist sales assistant
  • Customer service assistant
  • Stockroom assistants
  • Visual merchandisers
  • Cash-point operators

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About provider

Strive Training 

Strive Training up skills London-based learners through outstanding training. Our learners are treated to engaging home-based qualifications that make a real difference to their lives. We individually tailor our approach to each learner, given their own unique personalities, goals, and...

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Strive Training

8 Japonica House, Spring Villa Rd, Edgware
HA8 7EB London

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Learner Case Studies: Chantel

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