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Customer Service Training

Study365
Course summary
38 hours
24 GBP
English
Distance
Next available date: This course is available to purchase anytime of the year. - Distance
Last application: This course is available to register anytime of the year.
e-learning / Online / Distance

Course description

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We’ve got everything covered in this comprehensive Customer Service Training course. Prove to employers that you can provide excellent customer service skills and get the rewards you deserve. With a  recognised qualification on your CV, you’ll have a huge advantage and will have many more job opportunities.

The modules on this course have been designed by professionals and begin by covering customer service as a whole. Learners will also study telephone etiquette, how to work in a team effectively, how to supervise a team, how to deal with complaints and much more. Gaining this certificate will fully prepare you for work in a customer service environment and will allow you to progress to supervisor level once you have some work experience.

What will I learn?

This Customer Service Skills Training course will develop knowledge and skills in key areas such as:

  • Delivering customer service
  • Customer retention
  • Resolving customer problems
  • Business principles
  • Managing your own performance
  • Professional development

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will give you the confidence to secure your qualification.

Suitability - Who should attend?

Who is this course for?

  • This qualification is suitable for learners aged 16 and above. This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts.
  • This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.
  • The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.

Requirements

  • There is no experience or previous qualifications required for enrolment in this course. It is available to all students, of all academic backgrounds.
  • Learners should be ages 16 or over to undertake the qualification.
  • Good understanding of English language, literacy, numeracy and ICT are required to attend this course.

Outcome / Qualification etc.

Successful candidates will be awarded a certificate for Customer Service Training.

Training Course Content

Description

This Customer Service Training course is comprehensive and is designed to cover the following key areas. This course has been designed for 30 guided learning hours.

COURSE CURRICULUM

1. CUSTOMER SERVICE PRINCIPLES

  • The Value of Customer Good Service
  • Enhancing Customer Relationship
  • Dealing with Customer Expectation
  • Problem Solving
  • Success of Customer Service

2. CUSTOMER SERVICE ESSENTIALS

  • Customer Service Essentials

3. SETTING CUSTOMER SERVICE GOALS & OBJECTIVES

  • Setting Customer Service Goals & Objectives

4. COMMUNICATION SKILLS FOR CUSTOMER SERVICE

  • Communication Skills for Customer Service

5. CUSTOMER SERVICE TECHNIQUES

  • Customer Awareness
  • Improving Your Customer Service Leadership
  • Building Teamwork for Customer Service

6. HOW TO MANAGE CUSTOMER SERVICE TEAM

  • Managing Customer Service Quality
  • Improving Service Delivery
  • What is Good Customer Service

7. IMPROVING YOUR CUSTOMER SERVICE LEADERSHIP

  • Improving Your Customer Service Leadership

8. LEADING CUSTOMER SERVICE TEAM

  • Leading Customer Service Team

9. TEAM WORKING AND TEAM BUILDING

  • Team Working and Team Building

10. HANDLING CUSTOMER COMPLAINS

  • Handling Customer Complains

11. HOW TO WORK WITH UNHAPPY CUSTOMERS

  • Dealing with Angry Customers
  • Learning from Angry Customers

12. HOW TO GAIN BACK LOST CUSTOMERS

  • How to Gain Back Lost Customers

13. TELEPHONE TECHNIQUES

  • Telephone Techniques

14. TELEPHONE ETIQUETTE

  • Telephone Etiquette

15. TELEPHONE CUSTOMER SERVICE

  • Telephone Customer Service

16. POWER OF TELEPHONE COURTESY

  • Power of Telephone Courtesy

17. INTERNAL CUSTOMER SERVICE

  • Internal Customer Service

18. CUSTOMER SERVICE AT CALL CENTRES

  • The CSR – A Powerful Choice
  • Getting the Professional Edge
  • All Important Customers
  • Building Your Skills
  • Building Your Skills with Technology
  • Managing your Attitude

Course Duration:

You will have 12 Months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Why Choose Us?

  • Our courses represent outstanding value for money
  • High quality e-learning study materials and mock exams.
  • Each course is designed by industry experts, using an innovative interactive learning approach.
  • Includes step-by-step guided videos tutorials.
  • Benefit of applying NUS extra Discount Card.
  • 24/7 Access to the Online Learning Portal.
  • Anytime & Anywhere Learning.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Expenses

Now £24

Was £249

Continuing Studies

Career path

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Sales Manager

About provider

Study365

Study 365

Study 365 is a leading vocational and professional accredited course provider, offering over 1000 courses to students worldwide over 7+ years. We have a solid reputation which has helped us become a highly trusted and reliable course provider learning marketplace....


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