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Level 3 Customer Service Specialist

The Education and Skills Partnership Ltd
Course summary
15-18 months
Apprenticeship training for companies
Next available date: Enquire for more information - Online courses
Course Dates
Online courses
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United Kingdom
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Course description

Level 3 Customer Service Specialist

This apprenticeship is ideal for staff who work in customer facing or advisory roles and have the scope and ability to influence change and improvements in service. Apprentices in this role are advocates of the organisation’s service standards and work with customers every day dealing with complex queries and problems, as well as technical requests. The apprentice is likely to be an expert in the organisation’s products and services and support and share knowledge with the wider team.

Suitability - Who should attend?

Where apprentices have not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment.

Outcome / Qualification etc.

L3 Diploma in Customer Service Qualification / L3 Customer Service Specialist Standard

About provider

The Education and Skills Partnership Ltd

Find out a bit about us – At The Education and Skills Partnership Ltd (ESP) we are dedicated to providing a high-quality learning experience for all our learners. Our goal is to equip them all with the necessary skills, tools...


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Contact info

The Education and Skills Partnership Ltd

Williamson House, Wotton Road, Ashford
TN23 6LW Kent

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esp-ac.uk


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