Contract Management: commercial models, KPIs and SLAs

The Institute of Workplace and Facilities Management (IWFM)
Course summary
2 days
750 GBP excl. VAT
Next available date: 27/11/2019 09:00 - Birmingham

Course description

Contract Management: Commercial models, KPIs and SLAs - 21-22 Nov, Manchester - 2 day course

Got a failing contract? Learn how you can put it back on track. Enhance your commercial skills and learn to maximise value – financial and functional - from your facilities management (FM) contracts.

This course will help you to better understand the key elements that go into an FM contract and the tools and techniques you can use to improve delivery of current and future contracts.

Suitability - Who should attend?

This course will benefit you if you are looking to increase the value you receive from your contracts and is appropriate for any facilities management professional who deals with contracts who is looking to improve their commercial skills and their economic relationships.

Training Course Content

Gain a better understanding of the key elements of different kinds of contracts in relation to operational, tactical and strategic level plans within your organisation.

Learn the economic theory of outsourcing and apply the logic to your day-to-day commercial dealings. Master every aspect of the procurement cycle and discover how to build in benchamrking and other continuise improvement techniques.


IWFM members - £650pp +VAT
IWFM non-members - £750pp +VAT

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Hear first hand from some of the facilities management professionals who have earned IWFM facilities management qualifications.

About provider

The Institute of Workplace and Facilities Management

IWFM (The Institute of Workplace and Facilities Management) IWFM Qualifications are the benchmark for the FM Industry The IWFM is a community of over 17,000 workplace and facilities management professionals. We share best practice and knowledge with the profession and...

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Contact info

The Institute of Workplace and Facilities Management (IWFM)

Number One Building, The Causeway
CM23 2ER Bishop’s Stortford, Hertfordshire

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Emma L.
This has helped me with forward planning for improvement of the contract to ensure it stays in line with company culture and requirements.
Kim H.
Thought provoking, good models and discussions.
Kathleen S.
This course will provide a return on investment through my developed understanding of how I can apply this knowledge in our satellite offices.
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