Effective Facilities Management Professional

The Institute of Workplace and Facilities Management (IWFM)
Course summary
3 days
995 GBP excl. VAT
Full time

Course description

BIFM Professional Training

The Effective Facilities Management Professional - 19-21 November, London - 3 day course

In the rapidly evolving world of FM: juggling competing priorities, growing stakeholder requirements, limited resources and a multitude of compliance issues, FM professionals require a unique combination of management skills, technical knowledge and personal attributes to succeed.

This intensive three-day course equips you with skills, knowledge and techniques that will help you to create and sustain effective operations as a senior facilities manager.

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Suitability - Who should attend?

This course is for you if you are in a senior FM role looking to assess your knowledge and build on your existing skillset, or you are an experienced junior FM looking to aspire to a more senior position.

Training Course Content

Quality and Stakeholder Management - Part 1, 2 and 3

•understanding stakeholder objectives, requirements and value
•managing stakeholder relationships
•customer feedback and continuous improvement

Policy Implementation and Change - Part 1 and 2

•FM organisational and service requirements, targets and objectives
•project management and change management techniques

Property Asset Management

•managing property and fixed assets

Finance and Procurement - Part 1 and 2

•procuring FM goods and services
•financial, budget and resource management


•meeting FM compliance, risk and business continuity requirements

Service Delivery - Part 1 and 2

•ensuring the delivery of FM service provisions
•problem solving, prevention measures and corrective actions

People - Part 1 and 2

•HR and the facilities manager
•motivate, manage and develop FM teams

Management Systems

•facilities management systems and key performance indicators

The above topics will be split in to three days, (day one - Strategy Development, day two - Managing Performance, day three - Sustainable Success)and help you better understand your role, identify competency areas and aknowledge areas for further study.


IWFM members - £895pp +VAT
IWFM non-members - £995pp +VAT

Get Inspired! Watch the Video

Hear first hand from some of the facilities management professionals who have earned IWFM facilities management qualifications.

About provider

The Institute of Workplace and Facilities Management

IWFM (The Institute of Workplace and Facilities Management) IWFM Qualifications are the benchmark for the FM Industry The IWFM is a community of over 17,000 workplace and facilities management professionals. We share best practice and knowledge with the profession and...

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Contact info

The Institute of Workplace and Facilities Management (IWFM)

Number One Building, The Causeway
CM23 2ER Bishop’s Stortford, Hertfordshire

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www.bifm.org.uk Course homepage


Average rating 4.2

Based on 8 reviews

Ireen J.
I thought it was really nice to see everyone joining in and enjoying the course all the way to the end. So I think credit goes to the trainer. Well done Martin.
Richard B.
Reinforces what I learnt doing my degree but probably in context of my role/organisation.
Andy W.
Good slides, maybe a little bit more info in booklet to support the slides. Some slides and relevant info was not in booklet that was discussed or on slides. I will consider my approach to various items i.e. brainstorming more and try to look at things in a different way.
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