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Service Design

The Marketors
Course summary
2 days
Worldwide
Next available date: Enquire for more information - Worldwide
Corporate Training for Teams
The Marketors

Course description

Service Design

Design Thinking and Service Design are closely related disciplines. Design Thinking takes the creative processes of designers and describes a broad methodology that can be applied to innovate and solve business problems. Service Design is about the practical application of Design Thinking and human centred design methodologies specifically to all levels of a service (technology, people, systems and processes). This workshop is centred on the application of Design Thinking through Service Design principles.

This course is also offered online or as in-company training.

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Suitability - Who should attend?

The course is ideally suited to those in a product development, customer experience  or brand related role with responsibility for developing products or services or innovating on existing ideas.

Training Course Content

By the end of the training the Participants will be expected to be able to define Design Thinking and Service Design and relate it to other relevant disciplines and business functions.  They will understand the key phases of a design process and gain practical skills and experience for carrying out user and stakeholder research.

Learning Outcomes

  • What service design is about
  • Who is involved in service design projects
  • Service design approaches
  • Why service design is so relevant to today
  • How it’s practiced

Expenses

The workshops are all in-house, can accommodate up to 12 participants and cost a total of £3000. A full workshop will therefore cost £250 per person.

About provider

The Marketors

The Marketors

The Marketors are a growing community of thought leaders and subject matter experts working across the sales and marketing professions who are passionate about raising individual and organisational capabilities to drive growth professionally and commercially. Delivering impact driven learning that...


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Contact info

The Marketors

415 Exmouth House
3-11 Pine Street
EC1R 0JH London

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