Conflict Avoidance, Management and Dispute Resolution Procedures

The Royal Institution of Chartered Surveyors
Course summary
1 day
399 GBP excl. VAT
Next available date: Find dates - London

Conflict Avoidance, Management and Dispute Resolution Procedures

This course explains the importance of conflict avoidance, management and dispute resolution procedures. It introduces the big picture of dispute resolution in the world of professional practice and highlights the increasing imperative to avoid court action wherever possible.

The course provides delegates with an understanding of the processes used for conflict avoidance, conflict management and dispute resolution with examples comparing and contrasting third party intervention, litigation, adjudication, arbitration and mediation as appropriate to day to day activities.

Suitability - Who should attend?

  • Those who need to know the principles of comparative dispute processing and managing and avoiding conflict.
  • APC candidates - if you are working towards your Assessment of Professional Competence (APC) then this course will provide you with valuable knowledge and skills to assist you in developing your competency in this area.

Outcome / Qualification etc.

By the end of the course participants will be able to:

  • Understand the importance of dispute resolution and conflict avoidance procedures
  • Know the principal conflict and dispute resolution management processes
  • Compare, contrast and utilise different dispute resolution management processes
  • Identify core skills necessary to engage in conflict avoidance and dispute resolution management in their day to day activities.

Training Course Content

Uncovering the foundations of conflict

  • Introduction - The neurology - The behaviours - The organisational dimension
  • The dynamics of conflict - Internal and external drivers

Conflict in Professional Practice

  • Communication skills in conflict avoidance and management
  • Validating conflict as a mechanism for bargaining

Core processes in Dispute Management and Conflict Resolution

  • Role of the state in private law disputes: cultural models and patterns of authority
  • Third party intervention in Dispute Management and Conflict Resolution
  • Arbitration as a Model and the Professional Psyche
  • Comparative dispute processing in UK professional practice: litigation, arbitration, adjudication, mediation, conciliation, negotiation, grievance and disciplinary procedures

Non-Arbitral models in Dispute Resolution: the trend towards disputant empowerment

  • Choosing a non-arbitral model for resolving conflict
  • The productive meeting ground and understanding the 'win/win' dynamic
  • Philosophy and structure of civil mediation
  • 'Reframing negativity' - Creating safe ground
  • An overview of UK civil/commercial mediation: typical mediation models in operation in the UK


Early bird - Book 6 weeks or more in advance and save 10%

RICS Member: £310 + VAT

Non Member: £399 + VAT

Provider: The Royal Institution of Chartered Surveyors

RICS - The Royal Institute of Chartered Surveyors

The Royal Institution of Chartered Surveyors (RICS):
World's leading professional body for qualifications in land, property and construction

RICS is professional, independent organisation with more than 118,000 qualified members and over 50,000 students and trainees in over 140 countries, established in the UK by Royal Charter. It is committed to setting and upholding the highest standards of excellence and integrity...

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The Royal Institution of Chartered Surveyors

Parliament Square
SW1P 3AD London

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