HOME
 

Level 2 Certificate in Information, Advice and Guidance - Free Online Course

The Skills Network
Course summary
4-12 weeks
0 GBP
Funding available
Flexible
Online courses
Next available date: Start anytime - Online courses
Professional Training

Course description

Level 2 Certificate in Information, Advice and Guidance - Free Online Course

UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues. By studying our level 2 Information, Advice or Guidance (IAG) course, you will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.

Why choose The Skills Network?

  • Learn from your own home, in your own time
  • Achieve a nationally recognised level 2 qualification
  • Access to award-winning learning and assessment materials
  • Subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries
  • Potential to advance on to other counselling courses
  • UK-based support network to guide you through your studies.

Training Course Content

Unit 1: Information, advice or guidance in practice

In this unit, you will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help you to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.

Unit 2: Developing interaction skills for information, advice or guidance

Within this unit, you will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. You will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.

Unit 3: Signposting and referral in information, advice or guidance

In this unit, you will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.

Unit 4: Information, advice or guidance in context

Within this unit, you will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.

Unit 5: Skills for advice providers

This unit provides you with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.

Why choose The Skills Network

Extensive range of online courses

Over 30,000 learners gaining accredited qualifications each year

Award-winning learning solutions

Expenses

For Individuals or Private People

This course is free of charge if you meet the criteria for funding. To be eligible for funding you must be aged 19 or over, have been living in the European Union for the last 3 years and have not previously completed the course you are wanting to enroll on.

If you do not meet the criteria for funding, you can still "Click to apply" and you will be able to purchase the course. 

For Employers or Group Funding Requests

Funding is available for adult education courses across a range of sectors. At no cost to your organisation, your staff can excel in their role with a nationally recognised qualification.

Our goal is to smoothly and quickly help you to apply for this funding. Fill in your details below to get started today.

Continuing Studies

This qualification could assist you in gaining the following employment opportunities and potential salaries:

  • HR Assistant – up to £20,000
  • Recruitment Coordinator – up to £26,000

About provider

The Skills Network – Making learning and skills accessible

The Skills Network is a market-leading training provider, delivering distance learning courses across a range of sectors. With a wide portfolio of highly flexible courses, The Skills Network supports employers and learners to develop their skills and achieve their goals. Whatever the...


Read more and show all courses with this provider

Contact info

The Skills Network

Abbey Court, 06 – 16 Benedict Drive
YO8 8RY Selby, North Yorkshire

 Show phone number

Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

Find more courses here