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Level 2 Certificate in Principles of Customer Service - Free Online Course

The Skills Network
Course summary
4-12 weeks
0 GBP
Funding avaliable
Flexible
Online courses
Next available date: Start anytime - Online courses
Professional Training
The Skills Network

Course description

Level 2 Certificate in Principles of Customer Service - Free Online Course

Are you looking to study a customer service online course? This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.

Why choose The Skills Network?

  • Learn from your own home, in your own time
  • Achieve a nationally recognised level 2 qualification
  • Access to award-winning learning and assessment materials
  • Subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries

Training Course Content

Unit 1: Principles of customer service and delivery

This unit will provide you with the fundamental knowledge and understanding needed to work in a customer service role. You will develop knowledge of the legal and ethical requirements that relate to customer service and maintaining customer service information.

Unit 2: Understand customers

Within this unit you will develop knowledge of the different types of customers. You will also study the links between good customer service and customer loyalty, as well as how these factors affect the organisation in terms of reputation and image.

Unit 3: Understand employer organisations

Here you will look at a variety of organisational structures and the differences between private, public and voluntary sectors. You will discover the internal and external influences on organisations, and why change in the business environment is important.

Unit 4: Understand how to communicate with customers

Within this unit you will gain a thorough understanding of the importance of effective communication in customer service. You will look at different communication techniques and how to identify and adapt your own communication style in order to offer the best service possible.

Unit 5: Understand how to handle customer information

This unit will provide you with knowledge of customer service information systems and handover procedures. You will learn about the different responsibilities and levels of authority for processing customer service information.

Unit 6: Understand how to resolve problems and deliver customer service to challenging customers

Unit 6 will provide you with a solid foundation of knowledge to enable you to deal with challenging customers. You will develop knowledge of techniques you can use to resolve problems and manage unresolved problems by referring to other sources.

Unit 7: Understand how to develop customer relationships

Within this unit you will gain an understanding of how to develop relationships with customers or potential customers. You will also study the value of customer loyalty and the customer’s expectations of you.

Why choose The Skills Network

Extensive range of online courses

Over 30,000 learners gaining accredited qualifications each year

Award-winning learning solutions

Expenses

For Individuals or Private People

This course is free of charge if you meet the criteria for funding. To be eligible for funding you must be aged 19 or over, have been living in the European Union for the last 3 years and have not previously completed the course you are wanting to enroll on.

If you do not meet the criteria for funding, you can still "Click to apply" and you will be able to purchase the course. 

For Employers or Group Funding Requests

Funding is available for adult education courses across a range of sectors. At no cost to your organisation, your staff can excel in their role with a nationally recognised qualification.

Our goal is to smoothly and quickly help you to apply for this funding. Fill in your details below to get started today.

Continuing Studies

This qualification could assist you in gaining the following employment opportunities and potential salaries:

  • Customer Service Manager – up to £25,000
  • Receptionist – up to £24,000
  • Retail assistant – up to £23,000

About provider

The Skills Network – Distance Learning Courses for Skills Development

The Skills Network is a market-leading training provider, delivering distance learning courses across a range of sectors. With a wide portfolio of highly flexible courses, The Skills Network supports employers and learners to develop their skills and achieve their goals. Whatever the...


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Contact info

The Skills Network

Abbey Court, 06 – 16 Benedict Drive
YO8 8RY Selby, North Yorkshire

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Anonymous
The skills network offers an ideal opportunity to gain new knowledge and a qualification in areas that might not be possible through work but which may be important for your personal development for the future
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