Level 2 Certificate in Understanding Retail Operations - Free Online Course
The Skills Network
Course description
Level 2 Certificate in Understanding Retail Operations - Free Online Course
Interested in studying one of our retail courses?
This qualification aims to provide you with a thorough understanding of retail operations, including effective customer service, teamwork and understanding what to expect when working in the retail sector.
Upon completion of this course, you could progress on to one of our other retail courses, such as our Level 3 Certificate in Principles of Customer Service.
Why choose The Skills Network?
- Learn from your own home, in your own time
- Achieve a nationally recognised level 2 qualification
- Access to award-winning learning and assessment materials
- Subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries
Training Course Content
Unit 1: Understanding customer service in the retail sector
In this unit, you will learn how effective customer service is to a retail business whilst looking into customer needs, service procedures and complaints.
Unit 2: Understanding the retail selling process
This unit will increase your understanding of the benefits of product knowledge and using questions to identify customer needs.
Unit 3: Understanding how individuals and teams contribute to the effectiveness of a retail business
In this unit, you will cover various aspects involved in the effectiveness of a retail business, including employment rights and responsibilities and the importance of effective teamwork and communication skills.
Unit 4: Understanding how a retail business maintains health and safety on its premises
This unit will increase your understanding of health and safety in a retail environment, including what actions to take in an emergency and what is safe working practice.
Unit 5: Understanding retail consumer law
In this unit, you will examine consumer legislation, which includes protection against unfair trading practices. You will also learn about the consequences for businesses and employees of contravening retail law.
Unit 6: Understand how to deal with customer queries and complaints in a retail environment
In this unit, you will gain an understanding of how to resolve queries and complaints in a retail environment and how this could contribute to customer confidence.
Unit 7: Understanding the handling of customer payments in a retail business
This unit will help you to develop an understanding of the different payment methods accepted from retail customers and the risks involved in handling payments. This will cover the key responsibilities of a retail cashier.
Unit 8: Understanding the control, receipt and storage of stock in a retail business
In this unit, you will generate an understanding of the importance of having the right stock levels and will learn how goods are received and how stock should be stored to prevent damage or loss.
Why choose The Skills Network
Extensive range of online courses
Over 30,000 learners gaining accredited qualifications each year
Award-winning learning solutions
Expenses
For Individuals or Private People
This course is free of charge if you meet the criteria for funding. To be eligible for funding you must be aged 19 or over, have been living in the European Union for the last 3 years and have not previously completed the course you are wanting to enroll on.
If you do not meet the criteria for funding, you can still "Click to apply" and you will be able to purchase the course.
For Employers or Group Funding Requests
Funding is available for adult education courses across a range of sectors. At no cost to your organisation, your staff can excel in their role with a nationally recognised qualification.
Our goal is to smoothly and quickly help you to apply for this funding. Fill in your details below to get started today.
Continuing Studies
This qualification could assist you in gaining the following employment opportunities and potential salaries:
- Retail Store Manager – up to £25,000
- Sales Assistant – up to £16,250
About provider
The Skills Network – Making learning and skills accessible
The Skills Network is a market-leading training provider, delivering distance learning courses across a range of sectors. With a wide portfolio of highly flexible courses, The Skills Network supports employers and learners to develop their skills and achieve their goals. Whatever the...
