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Level 2 Improving Service User Experience in Health and Social Care FREE ONLINE COURSE

The Skills Network
Course summary
12 weeks
0 GBP excl. VAT
English
Distance
e-learning / Online / Distance

Course description

Interested in studying one of our customer service courses? This course is ideal if you are currently working, or are looking to work, in a customer-facing role in the health and social care sector.This course will equip you with a detailed understanding of customer service in health and social care, effective communication and teamwork in health and social care settings, and the needs of customers who access health and social care services.Upon completion of this course, you could complete one of our other customer service courses, or you could complete one of our health and social care courses.

Outcome / Qualification etc.

The benefits of this course include:

 

  • Learn from your own home, in your own time
  • Achieve a nationally recognised level 2 qualification
  • Access to award-winning learning and assessment materials
  • Subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries
  • Funding available – speak to one of our team for more information and to see if you are eligible.

 

 

Training Course Content

Unit 1: Preparing to deliver customer service in health and social care settings

In this unit, you will learn about customer expectations in health and social care settings, how self-awareness can be used to develop the skills, attitudes and knowledge for effective customer service in health and social care settings, how to represent a health and social care service in a positive way, and how feedback can help to improve the quality of a health and social care service.

Unit 2: Effective communication for health and social care

You will explore customer relationships in health and social care settings, different communication methods used in health and social care, the skills required to interact with customers in health and social care settings, and how to overcome barriers and adapt communication to meet the needs of different customers.

Unit 3: Understand the specific needs of customers accessing health and social care services

In this unit, you will learn about the range of specific needs of customers accessing health and social care services, how to provide a safe, welcoming and inclusive environment for diverse needs, and how to respond to the behaviour of customers that others may find challenging.

Unit 4: Teamwork in health and social care settings

In the final unit of this course, you will learn about the importance of effective teamwork in health and social care and how to deal with conflict within teams.

Expenses

About provider

The Skills Network – Distance Learning Courses for Skills Development

The Skills Network is a market-leading training provider, delivering distance learning courses across a range of sectors. With a wide portfolio of highly flexible courses, The Skills Network supports employers and learners to develop their skills and achieve their goals. Whatever the...


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Contact info

The Skills Network

Abbey Court, 10 – 16 Benedict Drive
YO8 8RY Selby, North Yorkshire

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www.theskillsnetwork.com Course homepage

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