Level 3 Certificate in Principles of Leadership and Management

This course is split into ten manageable units:

Unit 1: Solving problems and making decisions

This unit introduces learners to ways they can recognise, investigate and analyse problems in order to resolve them using various techniques such as creative thinking or brainstorming. Learners will discover the difference between data and information and learn how to interpret these sources.

Unit 2: Planning and allocating work

Within this unit learners will identify organisational targets relevant to their team, learn how to set objectives, allocate work and monitor planned activity to achieve those targets. Learners will gain an understanding of possible causes of variance from planned activity and how to improve performance.

Unit 3: Understanding conflict management in the workplace

This unit will introduce learners to possible causes of conflict in the workplace and how conflict can affect individual and team performance. Learners will consider techniques which could be used to minimise and resolve issues in the workplace and how, as a manager, they could promote positivity.

Unit 4: Understanding stress management in the workplace

Throughout this unit learners will learn to recognise the symptoms of stress in themselves and in others. They will examine the causes and impact of stress in an organisation and discover stress management techniques, alongside understanding their responsibilities as manager and what actions should be taken to minimise stress in the workplace.

Unit 5: Understanding discipline in the workplace

This unit covers the legal aspects of the disciplinary process and how to deal with issues using an organisation’s policies and procedures as a guide. Learners will develop their understanding of the purpose of disciplinary procedure and identify the skills needed as a manager to monitor discipline in the workplace.

Unit 6: Understanding the induction of new staff in the workplace

This unit highlights the importance of an effective induction for new starters and legal aspects which should be included in the induction process. Learners will also discover methods which can used to evaluate the effectiveness of an induction and how to monitor progress during induction.

Unit 7: Understanding performance management

Learners will gain an understanding of the value of formal and informal performance assessment in the workplace. This unit will also develop learner’s knowledge of fair and objective assessment techniques and how set objectives and monitor performance against agreed standards.

Unit 8: Understanding organising and delegating in the workplace

Learners will gain an understanding of how to make effective use of their team’s individual knowledge and skills to efficiently plan and achieve objectives. This unit introduces learners to techniques which can used to delegate, identify and overcome barriers to delegation, and will also focus on the benefits of empowerment in the workplace.

Unit 9: Leading and motivating a team effectively

This unit will equip learners with the knowledge and skills in order to communicate an organisation's vision and strategy to their team, motivating team members, establishing a common sense of purpose, commitment and developing teamwork.

Unit 10: Understanding leadership

This unit will underpin learner’s knowledge of leadership styles and teach learners to consider the possible positive and negative effects of certain leadership styles within the workplace. Learners will assess their own leadership behaviours and potential by analysing themselves in context and gaining feedback.