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ISO 20000 Foundation

The Training Centre
Course summary
2 days
995 GBP
English
London
Professional Training
The Training Centre

Course description

ISO 20000 Foundation

The PECB ISO/IEC 20000 Foundation training course enables you to learn the basic elements to implement and manage a Service Management System (SMS) as specified in ISO/IEC 20000.

During this training course, you will be able to understand the different modules of an SMS, including SMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

After attending this training course, you can sit for the exam, and if you successfully pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Foundation” credential. A PECB Foundation certificate shows that you have understood the concepts, principles, and the basic structure of the implementation and management of a service management framework based on the ISO/IEC 20000 international standard.

Suitability - Who should attend?

  • Individuals involved in service management
  • Individuals seeking to gain knowledge about the main processes of Service Management Systems (SMS)
  • Individuals interested to pursue a career in service management

Outcome / Qualification etc.

Learning Objectives:

  • Understand the elements and operations of a service management system and its principal processes.
  • Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks.
  • Understand the approaches, methods and techniques used for the implementation and management of an SMS.

Why choose The Training Centre

95% of customers rate our courses as either Excellent or very Good

Our Training staff are experts in their field with a minimum 25 years industry experience

Our certification courses have an overall 93% pass rate - one of the highest in the training sector

About provider

The Training Centre

The Training Centre

The Training Centre is the Training division of Market Street Consultants, a Governance, Risk and Compliance Training Consultancy operating in the United Kingdom and the Republic of Ireland. We are a team of qualified, experienced Training consultants, with over 100...


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The Training Centre

Victoria House
50 Alexandra Street
SS1 1BN Essex


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