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ISO 20000 Lead Auditor

The Training Centre
Course summary
5 days
1,880 GBP
English
London
Professional Training
The Training Centre

Course description

ISO 20000 Lead Auditor

The PECB ISO/IEC 20000 Lead Auditor training course enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures and techniques.

During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

Suitability - Who should attend?

  • Auditors seeking to perform and lead a Service Management System (SMS) certification audits
  • Managers or consultants seeking to master a service management system audit process
  • Individuals responsible for maintaining conformance with SMS requirements
  • Technical experts seeking to prepare for a service management system audit
  • Expert advisors in service management

Prerequisites:

A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of audit principles.

Outcome / Qualification etc.

Learning Objectives:

  • Understand the operations of a Service Management System (SMS) based on ISO/IEC 20000.
  • Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks.
  • Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011.
  • Learn how to lead an audit and audit team.
  • Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an SMS audit.
  • Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011.

Why choose The Training Centre

95% of customers rate our courses as either Excellent or very Good

Our Training staff are experts in their field with a minimum 25 years industry experience

Our certification courses have an overall 93% pass rate - one of the highest in the training sector

About provider

The Training Centre

The Training Centre

The Training Centre is the Training division of Market Street Consultants, a Governance, Risk and Compliance Training Consultancy operating in the United Kingdom and the Republic of Ireland. We are a team of qualified, experienced Training consultants, with over 100...


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The Training Centre

Victoria House
50 Alexandra Street
SS1 1BN Essex


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