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ISO 20000 Lead Implementer

The Training Centre
Course summary
5 days
1,880 GBP
English
London
Professional Training
The Training Centre

Course description

ISO 20000 Lead Implementer

The ISO/IEC 20000 Lead Implementer training course enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Service Management System (SMS) based on the requirements of the ISO/IEC 20000-1 standard.

During this training course, you will also explore the different components of an SMS, which help in improving the quality of the services provided and delivered by an organization, and thus increase its customer satisfaction and overall performance.

After mastering all the necessary concepts of a Service Management System based on the ISO/IEC 20000-1 standard, you can sit for the exam and, if you successfully pass the exam, you can apply for a “PECB Certified ISO/IEC 20000 Lead Implementer” credential. By holding a PECB Lead Implementer certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement, manage and maintain an organization’s SMS based on the ISO/IEC 20000-1 standard.

Suitability - Who should attend?

  • Managers or consultants involved in the implementation of a Service Management System (SMS) in an organization
  • Project managers or consultants wishing to master the Service Management System implementation process
  • Individuals responsible for maintaining conformity to the requirements of the ISO/IEC 20000-1 standard
  • Expert advisors seeking to master the implementation of a Service Management System
  • Members of the SMS implementation team

Prerequisites:

A fundamental understanding of the ISO/IEC 20000-1 standard, implementation principles and service management concepts.

Outcome / Qualification etc.

Learning Objectives:

  • Master the concepts, approaches, methods and techniques used for the implementation and effective management of an SMS
  • Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks
  • Learn how to interpret the ISO/IEC 20000-1 requirements in the specific context of an organization
  • Learn how to support an organization in effectively planning, implementing, managing, monitoring and maintaining an SMS
  • Acquire the expertise to advise an organization in implementing Service Management System best practices

Why choose The Training Centre

95% of customers rate our courses as either Excellent or very Good

Our Training staff are experts in their field with a minimum 25 years industry experience

Our certification courses have an overall 93% pass rate - one of the highest in the training sector

About provider

The Training Centre

The Training Centre

The Training Centre is the Training division of Market Street Consultants, a Governance, Risk and Compliance Training Consultancy operating in the United Kingdom and the Republic of Ireland. We are a team of qualified, experienced Training consultants, with over 100...


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The Training Centre

Victoria House
50 Alexandra Street
SS1 1BN Essex


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