CQI/IRCA Certified FD102: Introduction to Problem Solving

TPT Consultancy & Training Ltd
Course summary
Professional Training
16 hours
395 - 550 GBP excl. VAT
Online courses

Course description

CQI/IRCA Certified FD102: Introduction to Problem Solving

This CQI/IRCA Certified FD102: Introduction to Problem Solving course should provide understanding of the fundamental tools, techniques and structured methodologies for problem solving. Delegates should leave the course with the capability to participate as a member of a problem-solving team in the application of the key tools within a small scope business problem or task, enabling them to support the development of robust and sustainable solutions.

Suitability - Who should attend?

Who Should Attend?

This course is aimed at those participating as a member of a team in the application of the key tools related to problem solving in an organisation.


There are no specific requirements for attending this course.

Outcome / Qualification etc.

Course Outcomes

You will have the knowledge to:

  • Describe several methodologies for problem solving
  • List the benefits and limitations of different problem solving methodologies
  • List the reasons it is important to include the customer/stakeholder requirements when defining a problem
  • Describe how risk management is applied throughout the supply chain
  • List the benefits of standardisation and process management
  • Describe the tools used in problem solving

You will learn the skills to:

  • Participate in team activities to assess risks from a customer/stakeholder point of view
  • Support the team leader in the identification of customer and stakeholder requirements as part of the scoping of problem-solving activities
  • Support the team leader to identify effective actions to resolve problems and to use tools to address root causes
  • Recognize when the supply chain needs to be involved in effective problem solving
  • Contribute to the implementation of change resulting from problem solving activities
  • Support the team leader in selecting the most appropriate improvement tools and techniques for the problem solving activity

Why choose TPT Consultancy & Training Ltd

100% of our trainers are industry qualified

98% of our delegates score us 5 out of 5 for the overall training experience

Founded in 1993


This course is available as both an online course to study at your own pace or a virtual classroom course, please contact us for more details.

About provider

TPT is a leading provider of training and consultancy, serving customers around the world. Based in South Wales we have been delivering solutions since 1993. We are: CQI/IRCA Approved Training Partners (Classroom, eCourses and Virtual training) IAQG Sanctioned Training Partners...

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Contact info

TPT Consultancy & Training Ltd

Orbit Business Centre
Rhydycar Business Park
CF48 1DL Merthyr Tydfil

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Average rating 5

Based on 1 reviews.

David P
The course information covered a lot of various quality related tools and procedures which will point me in the direction selecting the most appropriate methods with work. Specifically the PDCA, FMEA and 8D procedures were a big help.
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