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Communication Skills

Training Works
Course summary
1 day
795 GBP excl. VAT
English
Nationwide
Next available date: Enquire to book in-house - United Kingdom
Company-Specific / In-House

Course description

Communicating Well At Work - Professional Development from Training Works

If you’re not happy - we won’t invoice you. Work is a demanding place to be, especially when we want to be really good at our job. This enjoyable, interactive workshop will increase all delegates’ understanding of the importance of every single interaction with a work colleague.

Using a mixture of theory, practical exercises and discussion this training will give delegates the skills to be able to deal with colleagues confidently, professionally and with warmth. Content can be adjusted to suit your organisation, just ask!

"If you're not satisfied with the training - we won't invoice you!" - Training Works

Suitability - Who should attend?

This course is suitable for absolutely anyone who interacts with other people as it covers the most valuable and important aspects of interacting well with others. It can be designed to suit your organisation and is  great for beginners and a wonderful refresher for more experienced delegates.

Outcome / Qualification etc.

Participants will receive a Certificate of Completion upon finishing this course.

Training content

Participants will explore a variety of practical and theoretical topics throughout this workshop, including:

  • What do you expect from your colleagues?
  • So what do your colleagues expect?
  • The difference between face to face and telephone communication
  • Guidelines for excellent telephone behavior 
  • Building relationships with your colleagues
  • Developing your questioning and listening skills
  • Managing your time
  • Writing emails
  • Taking messages
  • Hints and tips

Expenses

Prices start from £795 per day. This includes all phone calls, planning, admin, preparation, design, delivery, training packs, copy write of the materials for the future and an email copy of the notes by request.

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About provider

Training Works

Training Works UK - "If you're not satisfied with the training - we won't invoice you!"

With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...


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Contact info

Training Works

The Stables, Crown Yard
Wirksworth
DE4 4ET Derbyshire

Reviews

Christian Jenkins
(5)
Words, tone, body language, emotional intelligence and much more in a fun packed day
Kyle Phillips
(5)
Thoroughly enjoyable and interesting day. I have taken away loads of tips and tricks that I will be using at work and home from now on.
Gary Webb
(5)
The exercises were really useful and fun. We had to practice a lot to get things right but it was really satisfying
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