Communication Skills (You'll be happy or we won't invoice you)

Training Works
Course summary
Length: 1 day
Price: 500 GBP excl. VAT
Language: English
Location: Nationwide
Next available date: Enquire to book in-house - Nationwide

Course Description

Course Description

Communicating Well At Work - Professional Development from Training Works

Work is a demanding place to be, especially when we want to be really good at our job. This cost effective, enjoyable, interactive program allows you to choose the most important modules for your managers. The delegates will undertake a wide range of structured and enjoyable workshops to increase their understanding of the importance of every single interaction with a work colleague. Using a mixture of theory, practical exercises and discussion this training will give delegates the skills to be able to deal with colleagues confidently, professionally and with warmth.

"If you're not satisfied with the training - we won't invoice you!" - Training Works

Suitability - Who should attend?

This course is suitable for absolutely anyone who interacts with other people as it covers the most valuable and important aspects of interacting well with others. It can be designed to suit your organisation and is  great for beginners and a wonderful refresher for more experienced delegates.

Outcome / Qualification etc.

Participants will receive a Certificate of Completion upon finishing this course.

Training content

Participants will explore a variety of practical and theoretical topics throughout this workshop, including:

  • What do you expect from your colleagues?
  • So what do your colleagues expect?
  • The difference between face to face and telephone communication
  • Guidelines for excellent telephone behavior 
  • Building relationships with your colleagues
  • Developing your questioning and listening skills
  • Managing your time
  • Writing emails
  • Taking messages
  • Hints and tips


Prices start from £500 per day. This includes all phone calls, planning, admin, preparation, design, delivery, training packs, copy write of the materials for the future and an email copy of the notes by request.

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Provider: Training Works

Training Works

Training Works UK - "If you're not satisfied with the training - we won't invoice you!"

With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...

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Contact information for Training Works

Training Works

The Stables, Crown Yard
DE4 4ET Derbyshire

Reviews by course attendees

Kyle Phillips   |   03/07/2017
Thoroughly enjoyable and interesting day. I have taken away loads of tips and tricks that I will be using at work and home from now on.
Gary Webb   |   03/02/2017
The exercises were really useful and fun. We had to practice a lot to get things right but it was really satisfying
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