Course participant reviews for Dealing with difficult people and situations

Average rating 4.8

Based on 4 reviews

Dawn Jenker
We studied a five stage model for dealing with difficult situations and had lots of time to practice it and get used to it
Emilie Sanderson
We learned a five stage model for dealing with difficulties and we learned how to listen. I wish this course as two days instead of one
Piers Gunnar
We covered different types of behaviour and had to identify which ones we showed. We talked avbout choosing behaviours that are the most effective
Lynne James
I really enjoyed learning about my style of management and communication. I found the training style great, very calming and helpful. The training delivery felt very friendly rather than formal, which is a style I much prefer to the formal business-like courses I have attended in the past.Thank you so much for all your help today.
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