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Handling Conflict at Work

Training Works
Course summary
Length: 1 day
Price: 795 GBP excl. VAT
Language: English
Location: Nationwide
Next available date: Enquire to book in-house - United Kingdom
Rating: (2 Reviews)
Course type: Company-Specific / In-House

Course description

Course description

Handling Conflict At Work - Professional Development by Training Works

If you’re not happy - we won’t invoice you. This enjoyable, interactive workshop is designed to develop the skills, knowledge and confidence of those managers who are responsible for maintaining standards in their team.

Often the best way to deal with problems like lateness, low work standards and other work related issues is by a structured informal conversation.  If this is successful then the manager and member of staff will not need to take the matter further as standards will have improved.

When situations have to be dealt with more formally then a structure formal disciplinary interview is often the next step.

Although this workshop introduces delegates to the formal procedures involved with discipline and grievances, it concentrates mainly on informal ways of dealing with improving work performance.  After all - it’s better to deal with situations professionally as they arise rather than letting them build up and become a more serious issue.

Content can be adjusted to suit your organisation, just ask!

"If you're not satisfied with the training - we won't invoice you!" - Training Works

 

Suitability - Who should attend?

This course is suitable for anyone who has to interact with other people where difficulties or conflict can arise. It can be designed to suit your organisation and is great for beginners and a wonderful refresher for more experienced delegates.

Outcome / Qualification etc.

Participants will receive a Certificate of Completion upon finishing this course.

Training content

Using a mixture of theory, discussion and practical exercises this course will cover the following:

  • What is a disciplinary procedure?
  • What is a grievance procedure?
  • What is informal action?
  • Best practice for conducting informal action
  • A summary of the stages of informal action
  • Scenarios and practice

Expenses

Prices start from £795 per day. This includes all phone calls, planning, admin, preparation, design, delivery, training packs, copy write of the materials for the future and an email copy of the notes by request.

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About provider

Training Works

Training Works UK - "If you're not satisfied with the training - we won't invoice you!"

With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...


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Contact info

Training Works

The Stables, Crown Yard
Wirksworth
DE4 4ET Derbyshire

Reviews

Martin Harrison   |   01/05/2017
We arranged the conflict management course for a couple of our staff who tend to shy away from giving feedback
          (5)
Mandy Proud   |   01/07/2016
This opened my eyes to different behaviours including my own
          (5)
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