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Having constructive conversations with your team

Training Works
Course summary
Variable - to suit you
500 GBP
Aberdeen
Next available date: Contact for dates - Aberdeen
Open / Scheduled

Course description

Having constructive conversations with your team:

We offer a great guarantee. If you are not satisfied with the training, you wont be invoiced.

Once promoted, team leaders and managers are responsible for the day to day tasks and behaviours of their team. On occasions these tasks and behaviours are not up to the appropriate standards and then it becomes the responsibility of the team leader to deal with this.

These conversations can be challenging though, and like gaining any skill, training and practice is very helpful. The purpose of this cost effective, enjoyable and interactive workshop is to enable delegates to gain the skills, knowledge and behaviours, to be able to tackle these challenging conversations in a professional, calm, structured way in order to be able to improve the ongoing situation.

The session will be a mixture of theory, discussion and practical exercises.

Agenda

  • What is a constructive conversation?
  • Preparing for discussions and challenging assumptions
  • A useful structure for opening the conversation
  • Building rapport
  • The skills required
  • Listening skills
  • Delivering feedback
  • Agreeing the way forward
  • Typical structure of a constructive conversation
  • Having the constructive conversation

We offer a great guarantee. You'll be happy or we won't invoice you.

Outcome / Qualification etc.

Certificate of Attendance

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About provider

Training Works

Training Works UK - "If you're not satisfied with the training - we won't invoice you!"

With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...


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Contact info

Training Works

The Stables, Crown Yard
Wirksworth
DE4 4ET Derbyshire


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