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Managing customer care (You'll be happy or we won't invoice you)

Training Works
Course summary
Length: 1 day
Price: 500 GBP excl. VAT
Language: English
Location: Nationwide
Next available date: Enquire to book in-house - Nationwide

Course Description

Course Description

Managing Customer Care

This cost effective, enjoyable, interactive program allows you to choose the most important modules for your managers. The delegates will undertake a wide range of structured and enjoyable workshops to achieve an increased understanding of the importance of managing customer care in a structured way. This means that with the guidance of their managers, all staff are able to represent their company in a consistently professional way.

"If you're not satisfied with the training - we won't invoice you!" - Training Works

Suitability - Who should attend?

This course is designed for managers who want to be able to implement great customer care in their workplace in order to attract and retain customers.   It can be designed to suit your organisation and is great for beginners and a wonderful refresher for more experienced delegates.

Outcome / Qualification etc.

Participants will receive a Certificate of Completion upon finishing this course.

Training content

This workshop can be designed to suit the needs of the participants, but some topics that could be covered include:

  • The commercial importance of excellent customer care
  • Understanding the lifetime value of a client
  • Face to face communication
  • Guidelines for excellent telephone behaviour
  • Writing great emails
  • Developing questioning and listening skill
  • Handling complaint
  • Taking messages
  • Building relationships with customers
  • Designing working practices
  • Monitoring working practices

Expenses

Prices start from £500 per day. This includes all phone calls, planning, admin, preparation, design, delivery, training packs, copy write of the materials for the future and an email copy of the notes by request.

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Provider: Training Works

Training Works

Training Works UK - "If you're not satisfied with the training - we won't invoice you!"

With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...


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Contact information for Training Works

Training Works


The Stables, Crown Yard
Wirksworth
DE4 4ET Derbyshire

Reviews by course attendees

          (5)
June Bailey   |   22/01/2017
We were able to identify the most important aspects of customer care and plan how we were going ti improve them to attract and rtain more business
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