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Telephone skills

Training Works
Course summary
Variable - to suit you
500 GBP
Aberdeen
Next available date: Contact for dates - Aberdeen
Open / Scheduled

Course description

Telephone skills:

The purpose of this cost effective, enjoyable, interactive workshop is to enable delegates to offer a warm, professional service over the phone.

The day will be a mixture of theory, discussion and practical exercises.

We offer a great guarantee. You'll be happy or we won't invoice you.

Although this course can be customised to suit your requirements, it would often cover the following areas:

  • How to create a good impression on the telephone
  • How to create a bad impression on the telephone
  • The difference between telephone communication and face to face communication
  • Guidelines for excellent telephone behaviour
  • Answering the phone
  • Sounding friendly
  • Handling complaints
  • Holding and transferring calls
  • Taking messages
  • Guidelines for effective communication

The price of this course includes:

  • Planning
  • Preparation
  • Design
  • Delivery
  • Feedback
  • Phone support
  • Training packs
  • Free customer care business guide by request

The cost of the venue is not included. We will, of course, run the course at a time and venue to suit you and your business.

The purpose of this enjoyable, interactive workshop is to enable delegates to offer a warm, professional service over the phone. You'll be happy or we won't invoice you.

Outcome / Qualification etc.

Certificate of Attendance

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About provider

Training Works

Training Works UK - "If you're not satisfied with the training - we won't invoice you!"

With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...


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Contact info

Training Works

The Stables, Crown Yard
Wirksworth
DE4 4ET Derbyshire


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