Telephone skills

Training Works
Course summary
Variable - to suit you
500 GBP
Next available date: Contact for dates - Aberdeen
Open / Scheduled

Course description

Telephone skills:

The purpose of this cost effective, enjoyable, interactive workshop is to enable delegates to offer a warm, professional service over the phone.

The day will be a mixture of theory, discussion and practical exercises.

We offer a great guarantee. You'll be happy or we won't invoice you.

Although this course can be customised to suit your requirements, it would often cover the following areas:

  • How to create a good impression on the telephone
  • How to create a bad impression on the telephone
  • The difference between telephone communication and face to face communication
  • Guidelines for excellent telephone behaviour
  • Answering the phone
  • Sounding friendly
  • Handling complaints
  • Holding and transferring calls
  • Taking messages
  • Guidelines for effective communication

The price of this course includes:

  • Planning
  • Preparation
  • Design
  • Delivery
  • Feedback
  • Phone support
  • Training packs
  • Free customer care business guide by request

The cost of the venue is not included. We will, of course, run the course at a time and venue to suit you and your business.

The purpose of this enjoyable, interactive workshop is to enable delegates to offer a warm, professional service over the phone. You'll be happy or we won't invoice you.

Outcome / Qualification etc.

Certificate of Attendance

Get Inspired! Watch the Video

About provider

Training Works

Training Works UK - "If you're not satisfied with the training - we won't invoice you!"

With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...

Read more and show all courses with this provider

Request info

Fill out your details to find out more about Telephone skills.

  Contact the provider

  Get more information

  Register your interest

Contact info

Training Works

The Stables, Crown Yard
DE4 4ET Derbyshire

Request information

Find out more about this Telephone skills course - simply fill out your details:

U.K. L&D Report: 2018 - Benchmark Your Workplace Learning Strategy

Are you curious about the L&D strategies of some of the U.K.'s top companies?

Find out what they're up to in findcourses.co.uk's second annual U.K. L&D Report!


Learn more

Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

Find more courses here