Telephone techniques

Training Works
Course summary
1 day
795 GBP excl. VAT
Next available date: Enquire to book in-house - United Kingdom
Corporate Training for Teams

Course description

Telephone Techniques - Professional Development by Training Works

If you’re not happy - we won’t invoice you. This cost effective, enjoyable, interactive program allows you to choose the most important modules for your managers. The delegates will undertake a wide range of structured and enjoyable workshops to enable them to project themselves very well over the telephone in a friendly, professional, effective and confident manner. 

"If you're not satisfied with the training - we won't invoice you!" - Training Works

Suitability - Who should attend?

This course is suitable for anyone who represents your organization over the phone. It can be designed to suit your organisation and is great for beginners and a wonderful refresher for more experienced delegates.

Outcome / Qualification etc.

Participants will receive a Certificate of Completion upon finishing this course.

Training content

The day will be a mixture of theory, practical exercises and discussion and the course content will include the following:

  • How to create a good impression on the telephone
  • How to create a bad impression on the telephone
  • The difference between telephone communication and face to face communication
  • Guidelines for excellent telephone behaviour 
  • Sounding friendly
  • Handling complaints
  • Taking messages
  • Guidelines for effective communication
  • Summary exercises


Prices start from £500 per day. This includes all phone calls, planning, admin, preparation, design, delivery, training packs, copy write of the materials for the future and an email copy of the notes by request.

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About provider

Training Works

Training Works UK - "If you're not satisfied with the training - we won't invoice you!"

With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...

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Contact info

Training Works

The Stables, Crown Yard
DE4 4ET Derbyshire


Average rating 5

Based on 3 reviews

Clint Robertson
I contacted Training Works to provide Telephone Skills training to our newly formed sales team. The team consists of experienced external and internal sales staff. As our business has been on a rapid growth path since conception, formal training has not been area where we have made any investment during this period. We are delighted by the outco...
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Example Name 3
I was intially reluctant to go on this course, as I didn't think there was anything I could learn, as I have worked on the phone for over 20 years. I was pleasantly surprised by how much I learned. It was really interesting learning the psychology behind how I should behave and how people respond on the phone. The trainer was very friendly and m...
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Malanie Foster
We got lots of chance for discussion and practice. I wasnt bored once!
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