Writing effective emails or letters

Training Works
Course summary
1 day
795 GBP excl. VAT
Next available date: Enquire to book in-house - United Kingdom
Corporate Training for Teams

Course description

Writing Effective Emails or Letters - Professional Development by Training Works

If you’re not happy - we won’t invoice you. Every email makes an impact – good, bad or average.  They tell the reader not just their content but also about the writer themselves.  We can judge, and sometimes misjudge, not only the writer but also the whole organisation by a single piece of written communication.

An email is often just a fast letter, yet a lot of misunderstandings are caused with email.  Confusion and hurt feelings often needlessly arise and communication can be poor.  

"If you're not satisfied with the training - we won't invoice you!" - Training Works

Suitability - Who should attend?

This course is suitable for anyone who represents their organization in writing. It can be designed to suit your organisation and is great for beginners and a wonderful refresher for more experienced delegates.


Outcome / Qualification etc.

Participants will receive a Certificate of Completion upon finishing this course.

Training content

 The session will be a mixture of theory, practical exercises and discussion and the course content will include the following:

  • Keeping it short and simple
  • Punctuation
  • Basic layouts and guidelines for letters
  • Guidelines for writing more complicated letters
  • Checking the readability of written communications
  • Improving the readability of written communications
  • Common mistakes in letter writing
  • Hints and tips for effective emails
  • Communicating well via email
  • What is a poor email?
  • What is a good email?


Prices start from £500 per day. This includes all phone calls, planning, admin, preparation, design, delivery, training packs, copy write of the materials for the future and an email copy of the notes by request.

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About provider

Training Works

Training Works UK - "If you're not satisfied with the training - we won't invoice you!"

With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...

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Contact info

Training Works

The Stables, Crown Yard
DE4 4ET Derbyshire


Hester Bangawi
This should make emails much faster to write - and more accurate and easy for the other person to read.
Angela Grain
Great day! So many useful hints and tips that have already saved me loads f time.
Thomas Welton
We discussed the fact that every email is an advert for our company. I guess I didnt realise how important it was to get it right every time.
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