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NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Wiltshire College & University Centre
Course summary
16 weeks
Part time
Online courses
Next available date: Contact school for more information - Online courses

Course description

NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Working in hospitality is all about excellent customer service. Teamwork, communication and high standards are at the heart of customer service. This online qualification will help you demonstrate your understanding of these key principles, honing your skills and building your employability.

Suitability - Who should attend?

  • Learners must be aged 19 years or over as at the start of the academic year (31st August).
  • Must have lived in the UK or EU for the last three years.
  • Must currently reside in England, in a post code outside of the Mayor of London, Greater Manchester, Liverpool City, Cambridge & Peterborough, Tees Valley, West Midlands and the North of Tyne Combined Authority NTCA.
  • If aged 19-23, must hold a full Level 2 qualification or above in any subject (e.g., QCF Diploma Level 2, five GCSEs/O Levels grade A-C, two or three AS Levels, CSE grade 1 5 or more, one A Level, QCF Certificate, GNVQ Intermediate, First Diploma, NVQ Level 2, First Certificate or Principle of Learning Level 2).
  • If aged 24+ no qualifications are required.

Training Course Content

You’ll cover four mandatory units, developing your understanding of the core principles of excellent customer service. These include effective teamwork, the relevant legislation and guidance and professional personal standards in the hospitality sector.

Continuing Studies

On completion of your course you may choose to progress onto these following courses

  • Level 2 Hospitality Team Member Apprenticeship Level 2 Commis Chef Apprenticeship

About provider

Wiltshire College & University Centre

Wiltshire College & University Centre is the main provider of further and higher education in Wiltshire and is fast on its way to becoming outstanding having achieved a good Ofsted grade in June 2018. Based across four main campuses, Wiltshire...


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Wiltshire College & University Centre

Cocklebury Rd
SN15 3QD Chippenham

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